Shipping policy
At Saltapeper, we partner with carefully selected independent brands and artisans across Asia. Many of our products are made to order or produced in small batches, allowing us to reduce waste and support quality craftsmanship.
Processing Time
As many of our products are made especially for you after your order is placed, production typically takes 5–10 business days.
Once your order has been completed, it will be carefully packed and prepared for dispatch.
Shipping Time
Estimated delivery times after dispatch:
- United Kingdom: Approximately 5–10 business days
- Europe: 5–10 business days
- United States & Canada: 7–14 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 10–20 business days
Please allow a total of approximately 10–15 business days from placing your order to receiving it.
Delivery times are estimates and may vary due to customs clearance, local courier services, or busy holiday periods.
Why does delivery take longer?
Unlike mass-produced products, many of our items are crafted by independent makers across Asia after your order is placed. This allows us to:
- Support small businesses and artisans.
- Reduce unnecessary waste and overproduction.
- Deliver carefully made products rather than mass-produced stock.
We believe quality and thoughtful craftsmanship are worth the wait.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size of your order.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with your tracking information (where available).
Please allow up to 48 hours for tracking updates to appear.
Customs & Import Duties
International customers may be required to pay customs duties, taxes, or import fees according to their country's regulations. These charges are the responsibility of the customer.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery or the expected delivery date at:
We'll work with the shipping carrier to resolve the issue as quickly as possible.